Question 1

How do I clean my glasses?

Accepted Answer

First blow off any remaining loose dirt from your glasses and then clean them with the Goodlook Glasses Cleaning wipe that came with your glasses.

For a deep clean, add a drop of liquid dish soap (no moisturizer) to a bowl of water large enough to submerge your frames. Let it sit for a few minutes, then wipe clean with a quality paper towel or soft cloth.

In the rare case that you are not actually wearing your Goodlook glasses, please store them in their protective case to avoid damage or direct sunlight.

Question 2

Where are your eyeglass frames made?

Accepted Answer

All Goodlook eyeglasses are handcrafted using the highest quality materials, real hardware, and hinges riveted from the stem and frame fronts to ensure the strongest possible construction.

Question 3

Do your sunglasses provide UV protection?

Accepted Answer

Goodlook's sunglasses lenses provide optimum protection against UV radiation (harmful rays from the sun).

Question 4

How can I track my order?

Accepted Answer

You can log in to your account and follow the status of your order from your profile.

Question 5

How can I change or cancel my order?

Accepted Answer

You can change the order delivery address or cancel your order up to one hour after it has been placed. In accordance with our return policy, you can contact us by sending an e-mail to info@tgsoptik.com.

Question 6

Is my payment safe?

Accepted Answer

Protecting your sensitive data is very important to us. We process all your payments with the assurance of iyzico.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept many popular payment options such as Visa, Mastercard, Amex, Discover and BKM Ekspres with iyzico coverage.

Frequently asked Questions